COMPANY HISTORY

A. Understanding the Work:

1. Past and Present Performance: The best qualification for understanding the work is having done it. GREEN VALLEY TRANSPORTATION has been a major participant in the current TTC I movement of DOD freight over the past two years, and a major provider of service to the Department of Defense for over 15 years as a DOD Qualified Carrier. Ownership has provided • DOD Transportation Service for over 35 years We are structured to provide and understand this broad scope of transportation services. Currently, we provide Truckload and Less than Truckload Service, Transportation Protective Services (up through Dual Driver w/DNAC and Secret Clearances), Hazardous Material service, and are a DOD qualified AA&E (Arms, Ammunition and Explosives) carrier (which is not included in this solicitation). To provide these services we employ company drivers and company owned equipment, including vans, roller beds, flats, droms and specialized equipment, such as RGNs and dropframes (See B.4) With company drivers, we control the freight and drivers, a key factor in today's security conscious environment. Both management and personnel understand the regulations, flexibility, adaptation and security measures it takes to provide the required service and meet the performance standards under TTC. Again, this is far more possible with the direct control of company drivers and equipment as is the case with GREEN VALLEY TRANSPORTATION CORPORATION.

DOD customers comprise about 85% of our total business commitment. This translates into the majority of our personnel, financial resources and equipment being committed to providing these services. Currently, about 80% of this DOD business falls under the TTC I program (Attachment 2), with 30% under Voluntary Tenders, AA&E (Munitions) and Specialized Freight (other that TTC). The overall remaining 15% falls to the commercial sector and compliments our existing DOD freight lanes. Because of the high percentage of volume dedicated to DOD transportation services, GREEN VALLEY TRANSPORTATION has been among the top 20-30 tonnage carriers and among the top S0 revenue carriers for the Defense Department for over 10 years.

The performance requirements are stated clearly in this solicitation under the PWS, C.2 through -C.5, and the method of recording and evaluating are also clearly defined. By submitting this solicitation, we understand and have agreed to those performance metrics, and will continue to meet and even exceed them to the best of our abilities. Working under TTC I has given us a history of meeting those requirements; understanding and applying the regulations, and has gained us the experience and the rewards of meeting and resolving those challenges. We appreciate the fact that
• the Military Traffic Management Command noted that overall we have done a outstanding job of understanding and meeting the requirements for the movement of DOD freight by awarding us the 6'Qualfi~y Award" while operating under TTC I (Attachment 3).

There is often a "gap" between how a movement is conceived and how it will actually work. As a motor carrier "in the field", we experience the day-to-day transportation issues and challenges and continue to work effectively with. the customer and the contract officer to meet/resolve them (Attachment 4). We understand the value of immediate and accurate communication, both with the customer, SDDC and with our personnel, to achieve the optimum results. This experience is a benefit of our long-term relationship with DOD movements, facility personnel and the diversity of the freight. Additionally, we have worked a long time with DOD regulations and policies, and continue to be actively involved in the National NDTA Business Practices Committee to both understand and provide input for upcoming and existing policies and regulations. We have found this experience to be invaluable in staying current with proposed and finalized DOD policy and regulations, and to offer input from the field. Most currently, we were asked to participate in a California State Committee to review and resolve the infrastructure issues, specifically as it relates to DOD movement and volume of freight throughout the state. Additionally, and most important, GREEN VALLEY TRANSPORTATION has been operating under, the TTC I contract requirements for over 2 years. We bring this overall understanding and experience to the table when we submit our bid for TC II.

 

B. Management of Operations:
1- Management Team: Ownership/CEO has been directly involved with DOD freight for over35years (Attachment 1). Current ownership was awarded the first Guaranteed Traffic issued by MTMC on the West Coast, a program that was the predecessor to TTC I (Attachment) and keeps GREEN VALLEY TRANSPORTATION at the forefront of technical capability and involvement in DOD freight Administratively, the President has been with the company since its inception in 1989, and focuses on customer service and safety, in addition to administrative issues (Attachment 5). Our transportation management team includes Operations/Dispatch, Financial Management/Controller, Safety Management, and a certified Chief Mechanic. This team Oversees all other personnel, including drivers, plus the operational and business commitments to our customers. Our customers have access to Ownership and Management 24/7 via phone, fax and email, with an after-hours answering service to direct important calls to the appropriate personnel. Additionally, our customers who regularly face operational changes have access to our personal phones and/or pagers. Ownership continually places a high priority on the technology to keep information systems current and operating, therefore enhancing our performance capabilities for the customer.

The current corporate management policy for GREEN VALLEY TRANSPORTATION is framed around those policies and procedures necessary to implement and meet the required performance standards under TTC I. This insures the safe, secure and timely delivery of shipments under our control and directly involves all management personnel. From acceptance of freight, to in transit visibility, to accurate and timely data processing for delivery, billing and reporting requirements; personnel must understand and implement correct procedures to successfully complete the movement. Additionally, key personnel are cross-trained to provide necessary service when systems or personnel are down. (The owner can and does drive truck when necessary to meet our obligations!) That commitment level exists in all management personnel.

To further assist our management team, we utilize and financially commit to the use of experienced transportation professionals as consultants that specialize in Government transportation. These consist of Lloyd Yonkers and Associates (Attachment 6) and Dale Chaplin, our representative on the East Coast at SDDC and DLA Headquarters with over 25 years experience in DOD freight consulting. Both have been working with us for over 1O years. Additionally, for the past seven years, we have been utilizing the services of Bill Smyser and Assoc., a California based transportation safety consulting company (See Attachment 7).

In order to provide the required services, GREEN VALLEY'S capabilities must include the ability to remain financially stable, and safety qualified. We were one of the first motor carriers to qualify under the DOD Carrier Qualification Program (CQP), and have remained a financially stable and viable DOD carrier since our inception. We have consistently met and exceeded all requirements of the CQP, including all required safety and regulatory certifications, insurance, performance bonds, and contract registration (See Certifications & Authorities/Vol I) We have exceeded the required information systems (Attachment 13), and the CQP requirements for asset based carriers far exceed those made of brokers and freight forwarders, and represent the stability, endurance and control that DOD values in the movement of their freight.

2. Financial Management/Coordination/Interface
The Controller for GREEN VALLEY TRANSPORTATION CORPORATION has been involved in transportation financial management and technical performance requirements for over 27 years (Attachment 8), and took the lead when GREEN VALLEY was the initial "test" carrier for the now required Power Track system for electronic billing and EFT (Electronic Fund Transfer). This was in partnership with DDJC, MTMC/SDDC and Union Bank (Attachment 9). She has been the line of authority for coordination with SDDC, Union Bank, and all DOD customers involving the use of this system. Additionally, because of our commitment and experience, GREEN VALLEY TRANSPORTATION took the lead as one of the first carriers to test GTN tracking in conjunction with Power Track data (Attachment [0~. This has continued to be "fine tuned" through Power Track and our internal software to better meet the Performance metrics under TTC L Our Controller continues to handle and be an experienced voice to our customers, Union Bank, and SDDC regarding the diversity of challenges that arise regarding Bills of Lading, data entry and EFT discrepancies~ e-bills, and billing/payment in a timely manner. In addition to this field of expertise, she oversees the integration of QualCom, Electronic imaging of documents, and Web Based Tracking, all of which increase financial management and performance capabilities.

 

GREEN VALLEY TRANSPORTATION incorporates a daily monitoring and resolution process, supported by close working relationships with the appropriate personnel at customer facilities and with Qualcom and Union Bank. Having been involved in these management systems since their '~test phase", we bring experience and problem solving capabilities to our DOD customers. This interaction and coordination of systems and personnel can only continue to improve performance.

3.         Operational Management/Coordination/Interface

The diversity of service we tender to DOD requires strong operations management skills, in addition to ownership experience and involvement. These are our "hands on" personnel in the day-to-day movement of DOD freight. Our lead dispatchers have been involved in transportation services for over 30 cumulative years. They are on call 24/7, maintain the relationships with all customers under this contract, and coordinate the drivers and equipment to meet the contract requirements. They are knowledgeable regarding the DOD/TTC I rules and regulations that govern the freight we currently haul, and are the recipients of all changes to these movements via email, phone and fax. Policy and regulation changes always go through corporate management for confirmation.

The basic tools utilized by our Operations Management include satellite tracking and communication in event truck (QUALCONI), 48 state direct connect phones for drivers, and recently, the addition of SkyBitz tracking systems on the trailers (Attachment 11). They coordinate all performance requirements with customer and driver and enter data that flows to Power Track and GTN for tracking/billing. The QUALCOM system also provides information regarding the maintenance systems in all power units to our mechanic.

In addition to management and operations/dispatchers located at our central terminal in Tracy, California, we have local representatives in San Diego, California and on the East Coast, who work with DOD freight originating from those areas. Each has had over 10 years continuous DOD experience and has long established relationships with our customers in their areas.

The qualified operations personnel in our primary Tracy terminal also coordinate all our AA&E shipments and the security movements required under TTC L Our current service includes Truckload and LTL, which utilize vans, flats, dropframes and droms in various length and capacities. Additionally, we are SDDC and. DOT certified to haul Hazardous Materials nationwide (including AA&E), and a DOD qualified carrier to provide all Transportation Protective Services up through PSS. Our operations procedures and personnel reflect this level of training and security reinforced by the multiple inspections and compliance reviews that we undergo annually to sustain these certifications (Attachment 3). With today's security environment, this level of compliance and control bring added stability and security to the DOD freight movements for which we are responsible.

Our Operations personnel's performance under TTC I gives them the basic experience and an understanding of the job ahead under TTC IL The required procedures, relationships and systems are already in place to insure the continuity and seamless transition from TTC I to TTC II, a benefit to both the customer and GREEN VALLEY TRANSPORTATION.

4. Customer Satisfaction/Performance Measurement/Resolution
In addition to the understood and important factor of on-time and safe delivery of all DOD freight, we have seen from experience that the following four aspects of service are important to our customers' satisfaction and the efficient and cost effective movement of "their" freight:

a)

Continuity of Service=Minimal Disruption in Procedures & Flow of Traffic
Under commercial practices, it is not only common, but cost efficient to work with "known" carriers to insure continuity and reliability of service. It is a given that on time, safe delivery is critical, and the monitoring and performance metrics are established within the TTC II solicitation. We will conform to these contract schedules, reporting requirements, and commit to providing quality service for customer satisfaction. The contract also states that "Award will be made to the offerors whose proposal offers the lowest price to the government meeting or exceeding acceptability standards". From a cost and efficiency standpoint, it is equally as important to the customer that there is a continuity of a movement throughout the contract life. This not only depends on the price per mile/per shipment, but includes the costs and disruption associated with wrong equipment, lack of current information systems, unqualified drivers, frustration of the customer and time lost due to unfamiliar procedures, knowledge of facilities and/or security problems. All of these disrupt the continuity of service, costing money and time. GREEN VALLEY TRANSPORTATION utilizes the same drivers in the same freight lanes to establish relationships with the customers, and to gain a working knowledge of the facility and its' needs. We provide a list of our drivers to the security personnel at each facility w/license # and birthdates. This is maintained and kept current by our safety personnel. Known drivers with proper clearances can get personal facility security passes to expedite access, be familiar with unique facility policies and procedures, personnel and locations, and help provide timely and appropriate resolution to situations as they arise. This results in a timely delivery, and can include quick response to pick up and deliver outside normal business hours when requested. Compare this to a new/different driver for each shipment, and the time it takes to figure out procedures and locations for every shipment, resulting in delayed delivery. Additionally, our drivers are Hazmat and security qualified. They can provide CSS Security service on any load under TTC I or IL The customer will not have to check each time to verify if the carrier is qualified, and can add whatever freight necessary, even at the last minute, without having to call in another carrier.

Additionally, we are an asset based DOD qualified carrier who has been in this business a long time and intend to be a DOD carrier for a long time. We are stable, we can be found, and we are a "known" entity. We are small enough that management is involved in all aspects of customer service and monitoring performance and yet big enough to get the job done. Additionally, we utilize the quarterly performance evaluations, the monthly performance reports, service exceptions via email, and site visits to customer facilities to help assess our performance and customer's needs. GREEN VALLEY TRANSPORTATION has provided a continuity of service and partnership with our customers for over 16 years, and would like to extend that continuity throughout TTC IL

b)

In Transit Visibility
Our customers want to know where their stuff is! GREEN VALLEY TRANSPORTATION ownership has consistently shown commitment to the implementation and utilization of current information technology. Because of the importance of implementing these systems into the existing DOD framework, our customer, DDJC (Tracy CA) and GREEN VALLEY TRANSPORTATION were asked to partner in the initial test programs both for PowerTrack and GTN ( See Attachments 9, 10). We both understood the importance of accessing information regarding DOD freight throughout its movement, and have committed both time and finances to make it happen. Prior to this, GREEN VALLEY TRANSPORTATION added satellite tracking and communication to all its power units, to enhance our customers' ability to track their freight. We recently have added that capability to our trailers with the SkyBitz tracking system (See Attachment 11). In addition to being able to communicate freight location and ETA, within much less time than the required hour (by phone, fax or email), we employ the required in transit visibility via web based tracking. Additionally, we now scan all bills of lading and related paperwork as they are received. Proof of deliveries and or copies of the bill can be sent to our customers via email or fax as soon as they are received. These requests are a regular part of our customer service, and we believe a critical area of service to them. This visibility minimizes the lost/astray freight, allows for correction of freight problems as they occur, and relieves the stress of "not knowing", for all parties involved. The systems allow for the tracking, the people allow for the communication, and the result is the most timely, safe delivery of the freight for our customers.

c)

"ldentify, Adjust and Overcome"
Isn't there a military motto something like that? It is true, and describes the real workings of DOD transportation. Nothing is static, things happen, and the needs of the end customer, the war fighter, change on a regular basis. This in turn, creates the need for flexibility, experience and a "can-do" attitude. GREEN VALLEY TRANSPORTATION provides a diversity of services and equipment in order to respond to the changing customer needs. If there is anything we have learned in all the years of experience with DOD freight and personnel, it is that we MUST work together to respond to the ever-changing transportation needs of the Department of Defense. Policies and procedures are set up, lanes are established, and needs are defined. Then the work begins. The importance of having partnerships with our known customers, having established working relationships, and understanding the freight, all come to bear when a problem is identified. Then we determine the adjustment, overcome the challenge, and the day goes on. GREEN VALLEY TRANSPORTATION works this way with our DOD customers on a regular basis, and will continue to do so under TTC IL

d)

Consistent and Accurate Communication
When communication breaks down, the problem grows. To that end, GREEN VALLEY TRANSPORTATION puts the highest priority on communication systems, both technical (Attachment 14) and verbal. We find that when our customers are knowledgeable about a problem, they usually help us solve it. They, like us, do not like "surprises", and it takes more time, energy, and money when there is not enough time to adequately prepare for the consequences. Our operational personnel are aware of this, and do their best to communicate with all our customers when there is a variance in the original parameters of a movement, or when there are any question in the details. As stated, our information technology systems are more than required under TTC II, and have been implemented by GREEN VALLEY TRANSPORTATION because of the importance we put on all levels of communication. As stated, this includes 24/7 phone/FAX/E-Mail access, 48 state direct connect phones for all drivers, satellite monitoring and communication in all trucks, trailer tracking devices, scanning of all paperwork for direct Fax/E-mail access, Power Track and GTN and web based tracking, and interaction through NDTA network and facility visits. There is daily direct driver/customer interaction, a great deal of interaction throughout the NDTA network, and VERY locally, our annual company/NDTA scholarship event for all our customers, employees, friends and vendors. This not only allows our DOD customers to see our operation and how it works from the motor carrier side, but raises money for NDTA transportation scholarships that educate and encourage future transporters. (Attachment 15).

This critical area for our customers also includes accurate data communication as it pertains to data entry, billing, and tracking information. Our billing personnel, under direction of our Controller, not only enter the data, but understand the movement of freight and the driver's records of these shipments, to better communicate and resolve issues that arise. Our performance reports are done by those with experience in operations, transit times, and delivery requirements. This combination of technology and experienced personnel gives our customers the most timely and accurate information in
areas of communication. It also works well when we can communicate with a customer and applaud the actions of their personnel, or receive the same in return! (Attachment 16).

Customer's personal feedback to the drivers and to management is ongoing and encouraged, both positive and negative (Attachment 17). This is an invaluable product of drivers and management building a relationship with the customer. This has helped many times to avert a situation before .it happens, or to work together to create an answer to a freight issue. This includes feedback through our active involvement in NDTA, locally on the West Coast (Attachment 18) and nationally acknowledged for NDTA committees and forum participation (Attachment 19). It is here where we have the opportunity to get to know our customers in a different environment. Problem solving based on this common ground is far more creative and productive. Accurate and timely communication is one of the most important business practices at hand, and does the most to create a cooperative and frictionless relationship with our customers.

5.         Equipment and Resources

a) Company Owned Equipment/Drivers: GREEN VALLEY commits its full capacity of drivers and equipment to the diverse needs of our DOD customers. To successfully manage this challenge, we utilize all company owned power units and trailers, with company solo and team drivers to give us the maximum amount of direct control over the freight movements. Our challenge, we utilize all company owned power units and trailers, with company solo and team drivers to give us the maximum amount of direct control over the freight movements. Our drivers meet and exceed all driver identification requirements under TTC II as stated in PWS/C2.9.b and C4.27. Our DOD commitments include the current TTC I required equipment, movements under Voluntary Tenders, and the movement of AA&E for the Department of Defense (the latter of which is not involved in this solicitation). Currently the following equipment and personnel are committed to DOD shipments:

Company Drivers/Teams and Solo: All cleared to provide HazMat and CSS security services as described in TTC II, C4.28. (As an AA&E carrier, we are qualified to provide Transportation Security Services up through PSS) Additionally, all company drivers receive company Hazmat and Security Services Training.

Company Owned Power Units with air ride (AR) equipped w/QualCom Vans: 28', 45' 48' 53' high cube with/without AR and equipped w/SkyBitz Flats: 28', 45', 53' with/without AR
Roller bed Vans: 48' and 53'
Dropframes: Single and Double Drop, 48' w/without AR\.
Specialized: 48' RGNs
Droms: AD6, AD10, AD16, attached behind tractor cabs for security
shipments or on Flatbeds as a "Drom train"

1) In addition to our own equipment, we have nation-wide equipment rental/lease agreements in place with Transport International Pool (TIP) and XTRA Lease, for any size or number of trailers to be utilized for surges and/or contingencies. Additionally, we participate in the Universal Intermodal Interchange Agreement (UIAA) which allows us to utilize interchange equipment with all major rail and steamship companies.

b) Commitment of Sub Contractors: In the past 2 years, we have utilized subcontractors to handle less than 5% of our DOD shipments during times of surges and or equipment/driver shortage issues. These Subcontractors hold all the necessary certification to assist in these moves (Attachment 20). They are known to us and to SDDC and understand the policies and procedures required. In addition, GREEN VALLEY TRANSPORTATION is a qualified Trip Lease Carrier, for those situations requiring and allowing trip lease shipments. All requirements for Leased Equipment Contracts under TTC Provisions will be met for every shipment so designated.

c) An Equipment Pool according to TTC II Provision C4.5 will be established at all customer facilities serviced in accordance with each shippers’ specific requirements as stated in the TTC Regions With Shippeis' Unique Requirements/Attachment I of this solicitation. We currently provide trailer pools for about one-half our TTC I customers. With the fluctuations and surge resulting from the current overseas demands, these requirements can and do change as we have experienced under TTC I We do our best to meet those demands as quickly and as completely as is possible, with consistent communication between ourselves and the customer. We appreciate the separation between minor and significant changes in the trailer pool requirements, as this has financial and operational impacts on all carriers, particularly when there is limited time to meet those requirements.

GREEN VALLEY TRANSPORTATION is fully capable of providing all safe, clean, fully licensed, insured and appropriate equipment for the freight lanes submitted under TTC IL All stated equipment and resources of GREEN VALLEY TRANSPORTATION are factored into our bid under TTC II. Included in these resources are the flexibility and the experience of our personnel, a major factor in providing the required equipment. This includes experienced and knowledgeable operational personnel, secured and consistent company drivers, maintained and safe equipment, maximum interface with technical systems in place on all equipment, and consistent and accurate communication between Customer and GREEN VALLEY TRANSPORTATION.

C. QUALITY CONTROL PLAN (CQP)
1. Oversight, Measurements and Reporting
The initial step in providing quality control is a requirement under TTC I and II that carriers qualify under the Carrier Qualification Program and are registered' under Carrier Contract Registration. As one of the first motor carriers to qualify under this program, GREEN VALLEY TRANSPORTATION has continuously been in compliance, both operationally and financially, with all regulations, consistently meeting and exceeding all requirements of the CQP program. These requirements include all required certifications, insurance (cargo and liability), performance bonds, contract registration, information systems and the submission of proof of financial stability and proven customer performance. We have done a good job and will continue to do so.

The oversight required to manage and assess the quality of our service is handled by our transportation management team, including ownership. Meetings on a regular basis review current procedures, performance reports, update information regarding DOD or shipper unique policies, and resolve issues, all of which keep us current in all aspects of our business. Additionally, our drivers, who are in the field dealing directly with our customers on a daily basis, are one of our main resources. Any issues involving our drivers are passed on through regular safety meetings and/or weekly fleet messages via Qualcom. Each department reports directly to the owner on a regular basis. There are not a lot of "layers" in order to pass/receive information, solve problems, or set new procedures, either within the company or between GREEN VALLEY and our customers. Our management team is empowered to make decisions, is well versed in the total operation, with each one only "one step" from the owner. This creates the flexibility to meet ever-changing requirements in the transportation business quickly and efficiently. Additionally, we encourage direct access to management by our customers, which gives us the benefit of their input in our quality control process. The performance questionnaire requested for this solicitation is a good example of a tool utilized in our own service evaluation process, as well as in the TTC evaluation. (Attachment 21). It is our focus to provide the oversight needed to manage all information systems to the best of our ability, which results in the quality of service required by our customers. From the owner to the driver, each one is charged with the responsibility for their part in the overall quality of service to our Customers, and each one is accountable for that service.

Measurement capabilities include satellite tracking and communication regarding times of pick up, delivery and in transit status, available in all power units. This is not only a performance measurement, but a requirement for driver pay. On time delivery is a payment measurement as well as a company performance metric. All information in entered into GTN and PowerTrack, and becomes visible to all tracking and payment systems within SDDC/TTC. Additionally, the information is fed to web based Tracking and paperwork is scanned under the Liberty Net System for retrieval at any time. From the scanned files proof of deliveries can be faxed or emailed directly to the customer. A basic measurement tool has always been the driver's handtag. It shows all information regarding the movement of freight, from pick-up to delivery dates and times, and includes the Bill of Lading number, pieces, weight, seal #'s, equipment, drivers, shipper and consignee, and notes any special conditions. This is signed by the consignee and validates that the shipment was received in good order. This handtag or "Proof of Delivery" is also required of the driver for pay.

Our operational personnel manage the dispatching of the freight and the first line of communication with the customer. There are many checks and balances in this process, including a review of all shipments in the system on a daily basis, phone logs foe service exceptions and discrepancies and load confirmation sheets via FAX or email to avoid verbal discrepancies.

Reporting conforms with all requirements under TTC I currently, and will continue to comply under TTC IL "TruckPro" is the transportation software utilized by GREEN VALLEY TRANSPORTATION; designed and maintained by VARIPRO, our software systems provider in Lodi CA (Attachment 12) VARIPRO works closely with our DOD qualified VAN, KLEINSCHMIDT INC, to handle all technical interface with DOD systems. Both have long working experience and an understanding of DOD transportation information systems, which they utilize to update and improve existing systems. Additionally, VARIPRO maintains the retention of documentation for any downtime. We utilize PC Miler to determine mileage/rating and report through PowerTrack and GTN systems.

Monthly performance reports are sent electronically from our transportation software, with discrepancies noted. Certain facilities request either a random or selected percentage of delivery receipts on a monthly basis, and we provide any information on any shipment at any time requested by our customers. Other than performance reporting, we comply with all state and Federal reporting regulations for maintenance/equipment, inter and intra state vehicle use, drug testing, accident and safety compliance, and employee injuries. As an AA&E carrier, we comply with all security reporting and regulations, both federally and locally.

 

-SITE MAP-

GREEN VALLEY TRANSPORTATION CORPORATION
30131 South Highway 33 (at I-5), Tracy, CA 95304 
Phone: 800-677-5991 Fax: (209)836-5335